All watches purchased from Melbourne Watch Company come with a 24 month manufacturers warranty, valid from your date of purchase.
This warranty covers material production defects concerning the watch, strap and movement. It does not cover damage caused through misuse/physical force, or normal wear and tear.
Your warranty will be rendered void if any attempts are made to repair or modify your timepiece without prior consent from us.
If you have an issue with your timepiece, please contact us first to discuss the issue.
We may ask you to provide proof of purchase so that we can determine if your timepiece is still in warranty.
WARRANTY CLAIMS - DOMESTIC
If you are within Australia, we will either provide you with a return shipping label or reimburse you for any return shipping costs incurred.
Once your timepiece has been received, we pass it on to our highly qualified watchmaker/service partner who will fix your timepiece promptly so that we can return it to you in due course.
WARRANTY CLAIMS - INTERNATIONAL
If you are located internationally, we will instruct you to return your timepiece to us via your national postal service, using a tracked option. Upon receipt of your timepiece, we will reimburse you for the return shipping costs (a receipt for postage payment will be required).