We want you to be able to buy with confidence and be completely satisfied with your purchase. If you receive your order and are not happy for any reason we will gladly accept it as a return within 30 days of delivery, providing:
- You can provide proof of purchase.
- The product is unworn and the original packaging is intact and undamaged.
To return a product, please contact us first. Products returned without first contacting us will not be accepted as returns and no refund will be issued. Once we receive your returned order and the product and packaging has been inspected and verified as being unworn and undamaged, we will issue you a refund (less any costs for express shipping, if applicable).
Please note that we do not provide return shipping labels. You are responsible for arranging postage to our office.
If we inspect your returned order and determine that the product or packaging has been damaged we will contact you to make arrangements to return your order to you at your cost, or a 20% fee will be deducted from your refund to cover costs of replacing parts to restore the items to new condition for re-stock.
Refunds will be processed promptly and payment made by the same method that the original order was paid. Refund payments may take up to 7 business days to be received, depending on your bank and location. All refunds are processed in Australian Dollars and we are not responsible for any shifts in currency exchange rates between purchase and refund (for international orders).
To arrange for a return, please use the form located on our contact page.