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Warranty

WARRANTY POLICY

All watches purchased from Melbourne Watch Company come with a 24 month manufacturers warranty, valid from your date of purchase.

This warranty covers material production defects concerning the watch, strap and movement. It does not cover damage caused through misuse/physical force, or normal wear and tear.

Your warranty will be rendered void if any attempts are made to repair or modify your timepiece without prior consent from us.

If you have an issue with your timepiece, please contact us first to discuss the issue.

 

WARRANTY CLAIMS - DOMESTIC

If you are within Australia, we will either provide you with a return shipping label or reimburse you for any return shipping costs incurred.

If you are located in Melbourne, you are also welcome to drop off your timepiece to our office in Carlton during business hours, provided you have first contacted us to discuss your issue.

Once we receive your timepiece, please allow up to 10 working days for repair, depending on the severity of the issue. In most instances, repair work will be completed within 5 working days.

 

WARRANTY CLAIMS - INTERNATIONAL

If you are located internationally, we will instruct you to return your timepiece to us via your national postal service, using a tracked option. Upon receipt of your timepiece, we will reimburse you for the return shipping costs (a receipt for postage payment will be required). 

Once we receive your timepiece, please allow up to 10 working days for repair, depending on the severity of the issue. In most instances, repair work will be completed within 5 working days.

Alternatively, if you are located internationally, we may recommend that you have a qualified local watchmaker perform the repairs to your timepiece on our behalf, to allow for a swifter resolution of any issues. In this case, we will reimburse you for any expenses incurred. This option will only be made available after first contacting us to discuss your issue. 

 

 

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