Shipping Policy & Rates
We aim to process all orders placed before 12pm local time on the same or next business day. Please allow one additional business day for holiday periods.
All timepiece orders are sent via a tracked service where available. Your tracking number will be emailed to you upon dispatch of your order. Delivery of accessories (straps) may be performed via a standard letter service if ordered separately.
To avoid issues with delivery, we advise providing an address where someone will be present during business hours to sign for your package.
We offer two options for shipping within Australia:
- Free Shipping: Your order will be sent via an economy service (tracked) with Australia Post or Couriers Please. The average transit time for the Free Shipping option is 4 to 7 business days within metro postcodes.
- Express Shipping ($15AUD): Your order will be sent via DHL Express. The average transit time for the Express Shipping option is 1 to 3 business days within metro postcodes.
Melbourne Watch Company ships worldwide. Depending on stock availability and your location, your order may ship from Melbourne or from our global fulfillment hub in Hong Kong.
We offer two options for international shipping:
- Free Shipping: Your order will be sent via an economy service (tracked, where available) with Australia Post. Your national carrier (e.g. USPS, Royal Mail etc.) will be responsible for delivery within your country. The average transit time for the Free Shipping option is 7 to 12 business days, depending on your location.
- Express Shipping ($30AUD): Your order will be sent via FedEx or DHL Express with full end to end tracking. The average transit time for Express International Shipping is 3 to 5 business days, depending on your location.
Depending on your country, you may be liable for customs fees or import taxes upon import. These are payable by you - please consider this prior to purchasing if applicable. We advise consulting your local customs website for more information.
Melbourne Watch Company will always declare the full customs value of your order when shipping internationally.
PO Boxes / Parcel Lockers / Armed Forces Addresses
Unfortunately due to the signature on delivery requirements of courier services, we cannot deliver to PO Box, Parcel Locker or Armed Forces addresses.