The MWC Standard
We pride ourselves on attention to detail throughout the entire product development process, from design through to assembly and delivery, which are managed locally in Melbourne by our dedicated team.
Each watch sold through our website or at our showroom goes through our own set of quality control procedures, which we have come to refer to internally as our 'MWC Standard'.
This includes each watch being hand-assembled in our workshop by our technical team and then individually inspected and tested according to our defined metrics and standards. We have adopted a 'best practice' approach to testing and inspection which is based on elements of Swiss, German and ISO processes and procedures.
Committed To Quality
Since our launch in 2013, we have remained committed to never compromising on both the quality of our watches and our customer experience while maintaining an accessible price point.
We stand by this commitment with our two year warranty and 30 day returns policies. We want you to be completely satisfied with your experience with us and we know that this extends beyond your purchase itself.
Our customer service team is based in-house in Melbourne and strives to attend to any and all issues in a prompt, professional manner. We always welcome feedback, so please feel free to get in touch with us and we will aim to get back to you as soon as possible.